聯絡我們

技術支援 (只限香港地區)
Technical Support (Only for Hong Kong)

漢科電腦公司於 2023 10 月開始代理 Roccat 產品。
以下聯絡 / 技術支援方式只適用漢科電腦公司所代理的貨品,可於產品包裝找到漢科保養貼紙。
如貨品在 2023 10 月前購買,或貨品未貼有漢科保養貼紙,或貨品貼有其他代理之保養貼紙,請聯絡相關代理公司以獲得售後服務。

Hornington Computers Company became the official distributor of Roccat products from Oct, 2023. The following contact / technical support methods are only applicable to the goods distributed by Hornington Computers Company, in which you can find the Hornington warranty label on the product packaging. If the goods are purchased before Oct, 2023, or Hornington warranty label is not available on the product packaging, or the goods have the warranty label of other distributor company, please contact the corresponding distributor company for after-sales service.

Whatsapp

  1. Whatsapp61468643
  2. 請留下查詢資料,我們會於收到查詢後盡快回覆,一般在一個工作天以內。請不要用語音留言。
  3. Please leave inquiry information. We will reply within one working day upon receipt of the enquiry. Please don't leave any voice messages.

1. 產品型號 / Product model

2. 產品序號 / Serial Number (SN)

3. 查詢/問題 / Inquiry/Question

填寫技術支援表格
Submit Support Ticket Form

電話
Hotline

  1. 電話:3626 9999
  2. 致電後請留言姓名、聯絡電話、產品型號、序號和查詢問題,我們將在一個工作天內回覆。
    過期產品或己停產產品,只提供有限度技術支援或會停止技術支援基於當時的資源。
    For technical enquiries, please leave your name, contact number, product model, Serial Number (SN) and problem description.
    Our technical support staff will call you within one working day.
    For out of warranty product or End of Life product, we provide limited support or stop support service base on our resources.

客戶服務(維修)中心
Customer Service (Repair) Centre

九龍觀塘鴻圖道 4446 號世紀工商中心 7 712

Room 712, 7/F Century Centre,

44 Hung To Road, Kwun Tong, Kowloon, Hong Kong

自攜維修服務時間
Carry-In Repair Service Hours

星期一至五 ( Mon-Fri ) : 10:10am 6:30pm*
用膳時間: 1:00pm 2:00pm**

星期六 ( Sat ) : 9:30am 12:30pm**

 

星期日及公眾假期休息

Close on Sunday & Public Holiday

 

* 請預早20分鐘前到達以便作簡短測試。

* Please arrive 20 minutes in advance for a simple test.

** 只提供交收服務,不提供即時測試。

** Provide Pick up & Drop off service only and testing are unavailable.

 

For More Information, Visit Hornington Computers Company漢科電腦公司